Consumer Master Service Agreement

Thank you for choosing AAA Banking as your trusted financial partner. AAA Banking products are provided by Grasshopper Bank N.A. Member FDIC (“Grasshopper Bank”, “AAA Banking”, or “Bank”) as a white-labeled service, powered by Grasshopper Bank, and subject to their terms and conditions.

We value your decision to entrust us with your banking needs, and we are committed to providing you with secure, reliable, and convenient services. This Consumer Master Service Agreement (the “Agreement”) outlines the terms and conditions governing the deposit of funds into your accounts, including savings, checking, and other deposit accounts (collectively referred to as the “Deposit Accounts”).

By opening and maintaining a Deposit Account with us, you agree to the terms and conditions set forth in this Agreement. These include the procedures for deposits, withdrawals, account access, interest accrual, and any fees that may apply. Our goal is to establish a clear understanding between you and the Bank regarding your rights, responsibilities, and obligations while ensuring compliance with all relevant laws and regulations. For a complete understanding of your rights and obligations, and to review the full terms governing your account, please refer to the Consumer Master Service Agreement that follows.

We are committed to serving you with the highest standards of professionalism, and by executing this Agreement, you acknowledge and accept the terms outlined herein. We look forward to helping you achieve your financial goals.

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General Terms

The terms “you” and “your” refer to the depositor and the terms “we”, “us” and “our” refer to the financial institution. If you are an entity eligible to open such account, you understand that the following Account Agreement (“Agreement”) governs your account with us, along with any other documents applicable to your account, such as our Funds Availability Policy or Privacy Policy (“Disclosures”), which are incorporated herein by reference.

To help the United States Government fight terrorism and money laundering, Federal law requires us to obtain, verify, and record information that identifies each person or business that opens an account or establishes a relationship. Accounts are opened subject to our ability to identify you and the signatures of each signer on the account. We may require one piece of suitable identification with your signature or photograph on it. When you open an account, we may obtain a report from a reporting agency regarding your past handling of banking services. We require a tax identification number for all accounts.

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Definitions

Here are some important terms that we use throughout this agreement:

Account: Any deposit account, such as a checking or savings account, you have with us that is covered by this agreement.

ACH (Automated Clearing House): ACH, which may also be referred to as automatic payments, are funds transferred to or from your account through an automated clearing house network. Common examples include direct deposits of payroll, tax refunds, government benefits, and pensions.

ATM (Automated Teller Machine): An electronic device that performs many banking services, which can include withdrawals and balance inquiries.

Available balance: The amount of money in your account that you can use right now. You can find this balance on receipts you receive at ATMs, from a banker at a branch, your online banking portal, or mobile app. Here’s how we calculate your available balance:

• We start with your previous end of day balance,
• Add any pending credit transactions,
• Subtract any pending debit transactions, deposits that are not available yet for withdrawal, and any holds on your account.

Business day: Every day except Saturdays, Sundays and federal holidays. Some branches may close on a business day due to an emergency or to observe a state holiday.

Check: A written order to pay a specific amount of money drawn on, payable through, payable at or processed by a bank or other depository institution. If a check is sent or returned as an electronic image or as a substitute check, it is still considered a check.

Current balance: This is the total amount in your account at any moment, without accounting for pending transactions. It represents the actual balance of funds in your account, including deposits that may be on hold and transactions that haven’t cleared yet.

Debit card transaction: Any purchase or bill payment using your debit card. A debit card transaction may be either an everyday (not recurring) purchase transaction or a recurring payment, such as a monthly bill.

Direct deposit: Automated Clearing House (ACH) credit posted to your account. A Direct Deposit may include payroll, pension, state or federal payments (including social security), from your employer or outside agency.

Electronic Funds Transfers” (“EFT”): Any transfer of funds, other than a transaction originated by check, draft or similar paper instrument, or computer or magnetic tape, so as to order, instruct or authorize a financial institution to debit or credit a consumer checking, savings or other asset account (such as brokerage). Examples of EFT transactions are:

• International wire transfers from a consumer account
• Automated Clearing House (ACH)
• Point-of-Sale (“POS”) transactions
• ATM transactions
• Direct deposit or withdrawal of funds
• Transfers initiated by telephone
• Non-EFT transactions include: transfers related to bona fide trust and custodial accounts; domestic Fedwire and similar network transactions CHIPS, SWIFT, and telex.

Transaction (may also be referred to as item): Any check, ACH, funds transfer, online banking transaction, wire transfer, teller cash withdrawal, ATM withdrawal, debit card purchase, fee, charge or other instruction for an amount to be added to or subtracted from your balance, whether or not we pay or settle the transaction.

Overdraft: The amount by which any transaction(s) would exceed the balance in your account either when it is authorized or presented for settlement during our nightly processing. If your account has a negative balance it is considered to be overdrawn.

Mobile Banking Transfers. You may access your account(s) by web-enabled cell phone by accessing our website/online-banking using your access ID and password to: transfer funds between checking and savings accounts, make payments from checking or savings accounts to loan accounts with us, obtain checking or savings account(s) information, and make a deposit to your checking or savings account.
You may be charged access fees by your cell phone provider based on your individual plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges

Mobile Check Deposit: A service whereby you can make a deposit of eligible checks to your accounts using a camera on a compatible smartphone or other device all as more particularly described in the separate terms and conditions for this service.

Point-of-Sale” (“POS”): Banking Card EFT from your primary checking account to purchase goods and services and/or receive cash using your Debit Card for Signature or PIN-based EFT transactions or by using your ATM Card for PIN-based EFT transactions.

PIN: A four-digit personal identification number that you select for your debit or ATM card. Some merchants and all ATMs require a PIN when you use a debit card.

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Banking Deposit Products

This section of the Agreement serves as the Truth in Savings disclosure for the various account types we offer. Service fees, minimum balance requirements, and other account-specific details may vary depending on the account options you select, and availability. Please note that some account types may no longer be available. Your account(s) may be subject to fees for various services, including but not limited to maintenance and other account-related services. For a full list of applicable fees, please refer to the Fee Schedule that applies to your account, provided with this Agreement. We encourage you to review the terms for each account type to ensure you have the best solution for your needs.

Minimum Daily Balance Method: The bank uses the minimum daily balance method to determine monthly service charges. If the daily balance falls below the required minimum, monthly service charges will apply, unless otherwise specified for your account type in this disclosure.

Rate Information: The interest rate and Annual Percentage Yield (APY) are variable and may change at any time. For the most current rates, please refer to the latest rate sheet or call (855) 999-BANK (2265) for updated information.

Accrual of Interest on Noncash Deposits: Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items, such as checks.

Balance Computation Method: The daily balance method is used to calculate the interest on your account. A daily periodic rate is applied to the principal balance of your account each day.

Checking Products

Savings & Money Market Products

Certificates of Deposit (CDs) & Individual Retirement Accounts (IRAs)

The following conditions apply to this account:

• Depending on the CD type, an initial deposit of $500 or $1,500 is required to establish the account.
• To obtain the stated Annual Percentage Yield (APY), a daily minimum balance of $500 or $1,500 must be maintained throughout each month depending on the CD type.
• Subsequent deposits to the account are prohibited until the maturity date.
• The applicable interest rate and APY are detailed on the certificate of deposit receipt provided at account opening and will remain in effect until the specified maturity date.
• The account will automatically renew at maturity. A ten (10) calendar day Grace Period following the maturity date is provided for penalty-free withdrawals. Interest will continue to accrue at the prevailing renewal rate during this Grace Period.
• Upon renewal, the interest rate will be adjusted to the current rate for the new term. If a certificate of deposit of identical maturity is not offered at renewal, the interest rate will default to that of the next shortest available maturity for certificates of deposit or Individual Retirement Account CD (IRA CDs).

The APY calculation assumes that interest is retained in the account until maturity. Withdrawing interest will reduce overall earnings. Unless legally prohibited, a penalty may be assessed for any withdrawals made before the maturity date. Specific penalty details will apply:

These penalties will be based on the amount withdrawn and the interest rate in effect at the time of withdrawal. These penalties could result in the forfeiture of part of the principal balance in the account.

Early withdrawals may be subjected to additional review if withdrawn within a certain timeframe and over a certain amount. This review can include- verification of funds, additional documentation, or requiring funds to go back to the funding source.

Under Regulation D, time deposits are subject to early withdrawal penalties if funds are withdrawn:

• Within 6 days after the date of deposit or
• Within 6 days after the most recent partial withdrawal.
• The early withdrawal penalty must be equal to at least 7 days’ simple interest on the amount withdrawn.

Your account is subject to closure at our discretion, on any maturity date upon thirty days advance notice to you. Unless otherwise distributed, if the term of your CD is less than 12 months, interest will be compounded and credited to your account at maturity. Interest begins to accrue on the business day you deposit any noncash item (for example, checks) Interest is compounded and accrued daily and credited to the account monthly. Interest is calculated on the ledger balance.

Footnotes

*Accounts are subject to a minimum deposit requirement. Failure to meet the minimum deposit or maintain the required balance may result in account closure in accordance with the bank’s terms and conditions.
**AAA Banking will not impose an ATM fee; however, fees charged by other financial institutions or ATM operators are beyond AAA Banking’s control and are the responsibility of the account holder.

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Opening & Closing Accounts

All accounts are opened subject to our ability to verify your identity in accordance with applicable regulations. To comply with federal law aimed at combating terrorism financing and money laundering, we are required to collect, verify, and maintain records of personal information for each individual who opens an account. During the account application process, we will request information necessary to verify your identity, including, but not limited to, government-issued identification such as a driver’s license or other acceptable documents.

Please be advised that your ability to initiate or request certain account transactions, such as wire transfers, may be delayed for one or more business days following the opening of your account. Transactions initiated before the Cut-off Time on a Business Day will be recorded as occurring on that day. Transactions completed after the Cut-off Time will be recorded as occurring on the following Business Day.

Rules Governing Your Account

The terms of this Agreement may be subject to change. We may add, delete, or modify existing terms, and will provide notice of such changes as required by law. In certain circumstances, we may also amend the Agreement without prior notice, unless otherwise required by law. This may include posting the updated Agreement in our branches, on our website, or making it available to you through other channels. It is important that you retain copies of all amendments and notifications, along with the original agreements and disclosures provided to you when you opened your account.

Arbitration

This Agreement includes an arbitration provision. This provision explains that if a dispute arises between you and us, you will not have the right to take the matter to court, have a jury trial, or initiate or participate in a class action. Instead, the dispute must be resolved by a professional arbitrator. The arbitration section of this Agreement outlines how arbitration works and highlights some of the differences between arbitration and court proceedings. It is crucial that you read this section carefully.

Disputes and Conflicting Claims

In situations where there is uncertainty or a conflicting demand regarding account ownership or funds, or if we are unable to determine an individual’s authority to give us instructions, we may take certain actions. We may also take action if we are required by law enforcement or a government agency to freeze the account or reject a transaction due to suspected financial abuse of an elder or dependent adult, or if we believe a transaction may be fraudulent or illegal.

In such cases, we may, at our sole discretion:

• Freeze the account and refuse transactions until we receive satisfactory written proof of each person’s right and authority over the account and its funds.
• Refuse transactions and return checks marked “Refer to Maker” (or similar language).
• Require the signatures of all authorized signers for withdrawals, account closure, or any account changes, regardless of the number of authorized signers on the account.
• Seek instructions from a court of competent jurisdiction at your expense regarding the account or transaction.
• Continue to honor checks and other instructions from individuals who appear as authorized signers according to our records.

Please note that while we have the right to take these actions, we are not obligated to do so in every instance.

Indemnification

Except as otherwise specified in this Agreement, you agree to indemnify, defend, and hold us harmless from all claims, actions, proceedings, fines, costs, and expenses (including, but not limited to, attorney fees) that are related to or arise out of: (a) your actions and omissions in connection with your accounts or our services, and (b) our actions and omissions, provided that they are taken/omitted in accordance with this Agreement or your instructions. This provision shall remain in effect even after the termination of this Agreement.

Authorization to Share Information

You authorize us to share information about you and your account with affiliates and third parties, unless the law or our Privacy Notice prohibits us from doing so. Please see our Privacy Notice for your choices about information sharing.

Consumer Reporting Agency Information

You authorize us to obtain a consumer report in connection with your application, update, or renewal of any deposit or loan account. Furthermore, you understand that we may obtain such reports periodically during the course of our relationship with you. You also grant us permission to use these reports to evaluate your eligibility for additional programs offered by the Bank.

We may report information, including negative account activity, about you, any joint account holders, or authorized signers on your account to a Consumer Reporting Agency. Such reporting may affect your ability to obtain services from other financial institutions, including the opening of new accounts.

If you believe that we have reported inaccurate or incomplete information about your account to a consumer reporting agency, you have the right to file a dispute with the agency directly. Alternatively, you may submit a dispute to us by writing to the address provided in the “How to Contact Us” section. In your dispute, please include your name, address, phone number, account number, the specific information being disputed, an explanation of why the information is inaccurate or incomplete, and any supporting documentation.

Timeframe for Filing Claims or Initiating Arbitration

Unless otherwise required by law, any action, proceeding, or arbitration by you to enforce an obligation, duty, or right arising under this Agreement or by law with respect to your account or any account service must be commenced within one (1) year after the cause of action accrues

Recording Your Service Requests

We may monitor or record your conversations with us or with an agent acting on our behalf. We do this periodically to monitor the quality of service and accuracy of information given to you and to ensure that your instructions are followed.

Your Permission for Us to Contact You by Phone

You understand that we or our agents may contact you at any telephone number you provide to us, including your mobile phone number. You agree to receive these calls and messages, such as text messages or prerecorded or autodialed calls. You understand your service provider may charge you for these calls/messages.

Your Permission for Us to Use Your Mobile Phone Number for Identification Purposes

You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to AAA Banking or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. Separately, we may obtain information about your mobile phone activity from third parties and may use this information for its other everyday business purposes. Please see our Privacy Notice for your choices about information sharing.

Security Interest

By agreeing to this, you grant us a security interest in your account to secure any amounts owed to us under this Agreement by any account owner. This does not apply to IRA or tax-qualified retirement accounts, or where prohibited by law.

Enforceability

Unless otherwise stated, if any of the provisions of this Agreement are determined to be void or invalid, the remainder of the Agreement shall remain in full force and effect.

Account Errors and Adjustments

Your account may be adjusted to correct errors, such as deposit amount discrepancies or returned unpaid items. In the event of a deposit error, we will either investigate and adjust your account accordingly (debit or credit) or credit your account for the full discrepancy amount without investigation. It is your responsibility to promptly review your account statement and notify us of any errors in writing within 30 days of receiving your statement. Failure to do so may release us from liability for resulting debits, charges, or losses. Note that exceptions to this 30-day notice requirement exist for claims involving forged, missing, or unauthorized endorsements or material alterations, which are subject to applicable state law deadlines. Any legal action or arbitration related to account errors must be initiated within one year from the date of the first statement showing the error.

For errors or inquiries, contact our Main Customer Service referenced in our “How Contact Us” section . Additional rights apply to substitute check errors, as explained in the “Substitute Checks and Your Rights” section. For electronic banking issues, refer to the “Error Resolution and Notice Procedures” provisions in the “Electronic Banking” section. We reserve the right to remove any funds deposited into your account that you are not entitled to without notice. In case of insufficient funds, we may charge your other accounts to recover the funds, as detailed in the “Right of Setoff” section.

Important Tax Information

Backup Withholding and Tax Reporting

When opening an account, all account owners must provide U.S. tax certification to AAA Banking. Accounts without U.S. tax certification will be subject to backup withholding, which may impact eligibility for certain account promotions. Required Tax Forms:

• U.S. persons: Must provide a valid Form W-9 (Request for Taxpayer Identification Number and Certification).
• Foreign individuals: Must provide a valid Form W-8BEN (Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (Individuals).

When Backup Withholding Applies

Bank will apply backup withholding to income payments (e.g., interest) if you:

• Provide an incorrect Taxpayer Identification Number (TIN).
• The IRS notifies AAA Banking that you provided an incorrect TIN.
• The IRS notifies you or AAA Banking that you are subject to backup withholding.

Penalties

The IRS may impose a $50 penalty for failing to provide AAA Banking with the correct Name/TIN combination. In some cases, state and local tax authorities may also require backup withholding on income paid to your account.

Tax Reporting

• Interest income received by U.S. persons will be reported on IRS Form 1099-INT.
• Interest paid to non-U.S. persons will be reported on IRS Form 1042-S.
• For accounts requiring 1099 reporting, BANK will issue the 1099 to the first titled owner. For jointly owned accounts with both U.S. and foreign owners, the 1099 will be issued to the U.S. owner.

Additional Considerations

Separate disclosures may apply to IRA and other tax-qualified retirement accounts.

Account Ownership

Ownership of your account is determined by the most current signature card, unless we are notified that the most current signature card and the deposit system contain different information. We are authorized to rely on the account ownership information contained in our deposit system. Certain account types may not be available. Please contact us for more information.

Individual Account

When only one individual is listed as the owner of an account, the account will be treated as a solely owned account.

Joint Accounts

An account owned by more than one natural person in joint tenancy. If one owner dies, ownership of the account will automatically pass to the surviving joint owner(s). Unless you designate otherwise on your signature card, application, or other bank documentation, we will assume that personal accounts opened by two or more individuals are intended to be joint tenancy accounts with the right of survivorship. We can act on the instruction of any one or more of the Joint Account owners. In the event of conflicting instructions or a dispute among Joint Account owners, we may require all joint account owners to act together in giving us instructions or performing transactions. Any Joint Account owner may close a Joint Account.

Any authorized signer may conduct transactions on the account; however, a signer may not be removed from the account except by closing the existing account and opening a new account. If an account owner requests the removal of a signer, the account must be closed, and a new account established

Each Joint Account owner is jointly and severally responsible for all activity related to the Joint Account, including responsibility for paying overdrafts created by any authorized signer(s) or party to the account, regardless of whether the Joint Account owner participated in the transaction or benefited from its proceeds.

We may be required by legal process to pay all the funds in a Joint Account to satisfy a judgment against any or all Joint Account owners. Each Joint Account must have at least one adult owner.

Revocable Trust Account

If two or more of you create such an account, you own the account jointly with survivorship. Beneficiaries cannot withdraw unless: (1) all persons creating the account die, and (2) the beneficiary is then living. If two or more beneficiaries are named and survive the death of all persons creating the account, such beneficiaries will own this account in equal shares, without the right of survivorship. The person(s) creating this account type reserves the right to: (1) change beneficiaries, (2) change account types, and (3) withdraw all or part of the account funds at any time.

“Payable on death” account
If you establish your account payable on death to one or more beneficiaries, the account is a “POD” account. If we receive proof of your death, we will pay the balance of the account to the beneficiary or beneficiaries you designated. We may determine the beneficiary or beneficiaries based on our records including but not limited to signature card(s) and our deposit system. Multiple beneficiaries will be paid in equal shares unless our records provide otherwise. We will have no liability for our determination or release of funds to a beneficiary or beneficiaries pursuant to this provision. We do not offer POD accounts in all states.

“In trust for” (informal trust) account
If you establish your account as in trust for (“ITF”) or as trustee for one or more beneficiaries without presenting formal trust documents, we may treat the account as an “ITF” account. If we receive proof of your death, we will pay the balance of the account to the beneficiary or beneficiaries you designated. We may determine the beneficiary or beneficiaries based on our records including but not limited to signature card(s) and our deposit system. Multiple beneficiaries will be paid in equal shares unless our records provide otherwise. We will have no liability for our determination or release of funds to a beneficiary or beneficiaries pursuant to this provision.

Power of Attorney
A power of attorney is a document you sign that authorizes someone else, called the agent, to act on your behalf. If you sign a power of attorney, the agent can sign on your behalf and do anything you could do regarding the account, including withdrawing or spending all of the money in the account. Do not sign a power of attorney unless you trust the agent to act in your best interest. If you choose to add an agent, you must provide a power of attorney form that we agree to accept. We may rely on a copy of an original power of attorney. We are not required to investigate the facts relating to any power of attorney provided to us on your behalf, including whether your signature on the power of attorney is authentic or whether the agent continues to have authority. We may follow or refuse to follow the agent’s instructions at any time, including if we suspect fraud or abuse on your account, unless state law requires otherwise. We may also refuse an agent’s request to become a joint owner or a beneficiary of an account, but we have no liability to anyone if we do so. We have no liability when we follow or refuse to follow any instructions from an agent, for example, if your agent misuses the authority you have given them. An agent’s power of attorney on an account is terminated when the account owner dies.

Special Title Accounts
Special Title Accounts are various forms of account ownership where one or more persons who are the account signers (fiduciaries) control and manage the account for the benefit of another person (beneficial owners). We require additional information and documents to maintain Special Title Accounts. Types of Special Title Accounts include, but are not limited to, accounts owned by, Estates, Formal Trusts, Guardianships, Conservatorships, Custodianships, Representative Payees, persons acting under a power of attorney or other agency, and Court Ordered Money Market (COMMA) accounts. For Special Title Accounts we act upon the fiduciary’s instructions.

• “Estate Account” means an account held by a person appointed by a court (Executor, Administrator, or Personal Representative) to manage the property of a deceased person. The estate will need its own Taxpayer Identification Number (TIN) issued by the Internal Revenue Service (IRS).
• “Formal Trust Account” means an account owned by a revocable or irrevocable formal trust created with a document prepared by a legal professional. In some cases, the trust must have its own Taxpayer Identification Number (TIN) issued by the Internal Revenue Service (IRS).
• Other Special Title Accounts include where one person (fiduciary) manages funds for another person (beneficial owner), such as: Guardianships, Conservatorships, Custodianships, Representative Payees, persons acting under a power of attorney or other agency, and COMMA accounts (Please refer to section 5.4.4 Court Ordered Money Market (COMMA) accounts).

Note: Special Title Accounts are unavailable for accounts opened on or after April 1, 2025.

Closing a Deposit Account

You may close your account at any time unless otherwise specified in this Agreement. We may allow a single owner or signer to close an account without requiring consent or signatures from other owners or signers. If you close a Certificate of Deposit account before its maturity date, an early withdrawal penalty will generally apply, except in certain limited cases.

We also reserve the right to close your account at any time, with or without cause. While we may attempt to provide advance notice when necessary, we are not required to do so. If we close your account, any remaining balance—after deducting applicable fees and charges—will be sent to you by check or via an electronic funds transfer such as ACH. Clients residing outside the United States may be required to provide wire transfer instructions to receive their funds. If we are unable to return funds to the original funding source, we may require additional verification or instructions from you to process the return of funds securely. If your account balance is insufficient to cover outstanding fees and charges, you will remain responsible for the unpaid amount and any accrued interest until fully paid.

Your obligations for transactions and transaction items made before account closure will continue even after the account is terminated and this Agreement ends. If we close your account due to negative account activity, we may report this information to a Consumer Reporting Agency.

Note: Even after your account is closed, your obligations under this Agreement remain in effect. To avoid complications, ensure all transactions and fees are settled before closing your account. Account closures generally take place at the end of a Business Day. However, we may delay closure if your account has a remaining balance, pending transactions, accrued interest, an overdrawn balance, holds, recent deposits with delayed funds availability, or other restrictions such as third-party disputes, subpoenas, court orders, or legal proceedings. Some accounts may require additional processing time before closure is finalized.

Dormant Accounts
Under state abandoned property statutes, if your account has no customer-initiated activity for a certain period, typically 3 to 5 years depending on the state, we may be required to transfer the balance to the appropriate state as unclaimed property.

Customer-initiated activity includes deposits, withdrawals, payments, or written communication with us about the account. Automatic actions — such as recurring transfers, interest payments, or automatic renewals on Certificates of Deposit (CDs) — do not count as customer-initiated activity. For CDs, the dormancy period begins after the initial maturity date if no further action is taken.

We will make reasonable attempts to contact you before your account is classified as dormant or any funds are transferred to the state. To avoid dormancy, we encourage you to periodically monitor and engage with your account.

A monthly dormancy fee may be assessed once your account is classified as dormant. For details on any fees associated with your account, please refer to the Fee Schedule applicable to your account.

Forfeited Accounts
If your account is seized or forfeited by the government, you no longer own it, and the funds won’t earn interest during that time, even if they’re eventually returned.

Death or Legal Incompetence
Notify us immediately if an account owner or authorized signer dies or is declared legally incompetent by a court. We may disregard incompetence notices unless we receive written instructions from the court or a court-appointed fiduciary. We may also freeze, offset, refuse, or reverse deposits and transactions if an owner dies or is declared incompetent.

We’ll continue to honor checks and withdrawal instructions until we’re notified of death or incompetence. Checks may be honored for up to 10 days after death unless a representative or another owner provides stop payment instructions. Upon notification, we’ll block individual accounts; joint accounts may remain unblocked for up to 30 days.

Before funds can be paid out and the account closed, you must present certain documents. Contact us for more information.

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Account Transactions Overview

This section details the transactional activities available for the following AAA Banking accounts: checking, savings, and money market accounts. These terms and conditions do not extend to certificate of deposit accounts.

Please be aware that certain account transactions on new accounts, including but not limited to wire transfers, may be subject to a delay of one or more business days following the opening of the account.

Deposits
You can conveniently deposit checks through our mobile app (available on iOS and Android) or by visiting a branch. Please note that AAA Banking does not accept cash deposits.

Account Transactions
We may accept items payable to you, or to any of you, from any source without questioning the authority of the person making the deposit. If you make a deposit or payment that is not accompanied by instructions indicating how or where it is to be credited, we may apply it at our discretion, to any loan or deposit account any of you maintain with us.

Remotely Created Checks
You may not deposit remotely created checks to an account with us without our prior, express written consent. If you deposit remotely created checks with us, you agree that we may withhold a portion of the proceeds of such remotely created checks in a reserve account, in an amount that we reasonably believe may be needed to cover future charge backs, returned items, and/or claims that such remotely created checks were unauthorized. You grant us a security interest in the reserve account. Unless we agree otherwise in writing with you, reserve funds shall not bear interest. Our right to charge your account for returned remotely created checks will not be limited by the balance or existence of any reserve fund. Our rights with respect to the reserve fund, as well as the security interest granted to us, shall survive the termination of this Agreement. We may discontinue accepting remotely created checks at any time without cause or prior notice. If you provide your account number to a third party with instructions to charge your account by means of one or more remotely created checks, you authorize us to pay such remotely created checks, even though they do not contain your signature and may exceed the amounts you authorized to be charged. This provision shall not obligate us to honor remotely created checks. We may refuse to honor remotely created checks without cause or prior notice, even if we have honored similar items previously.

Endorsements
To avoid processing delays, endorse your check by signing within 1 1⁄2 inches of the top edge on the back, keeping the area clear of extra marks or notes. Be sure to include “For mobile deposit at AAA Banking” directly below your signature.

You are responsible for any returned checks due to unclear or improper endorsements, including those caused by additional writing. While we may endorse or collect checks on your behalf without your signature, we reserve the right to require your endorsement before accepting a deposit.

Items Sent for Collection
Financial institutions, like ours, and others may choose not to accept a check or other item for immediate deposit, or may only accept it on a collection basis. This often happens with items that are foreign, appear questionable, or are damaged. If we decide to accept an item for collection, we will send it to the institution on which it is drawn. However, we will not credit the amount to your account until we receive the funds from that other institution. If we choose to credit your account before receiving the funds, we have the right to charge the amount back against your account if we do not receive payment for any reason. Additionally, we may impose a fee for our services in connection with sending and receiving items for collection. This fee may be charged to your account or deducted from the amount remitted. Other institutions involved in the collection process may also impose their own fees for their services.

Verification and Collection
Any item that we accept for deposit, is subject to later verification and final payment. We may deduct funds from your account if an item is lost, stolen, or destroyed during the collection process. We may also deduct funds if the item is returned to us unpaid or if it was improperly paid, even if you have already used the funds.

ACH Provisional Credits
When you receive an ACH transfer, the credit is provisional until final payment is received by our financial institution. Until that time, the person initiating the transfer is not considered to have made payment, and we are entitled to a refund of the provisional credit. If we give you provisional credit for an ACH transfer, but do not receive final payment, you become obligated to us for the full amount without prior notice or demand.

Notice of Incoming Transfer
We are not required to give you a separate notice each time we receive an ACH transfer. If we accept ACH credits to your account, you will receive notice of the credit on your next regular periodic statement. Although we may send notice of a non-ACH incoming funds transfer (e.g., a wire), we are not obligated to do so. Transfers to your account will be reflected on your regular periodic statement. You may also contact our Main Customer Service referenced in our “How to Contact Us” section during normal business hours or use our online banking services to determine if a transfer has been credited to your account.

Deposited Transaction Item Returned Unpaid
A deposited transaction item returned unpaid can occur whether or not your account is overdrawn. When checks or other transaction items you deposit are returned by the paying bank for insufficient or uncollected funds, we may, at our discretion, re-present those items for payment — including electronically — without notifying you that the item was returned. You agree that we are not responsible for any loss or damage you may incur as a result of our not notifying you when such an item was first returned. We may also place a hold on the funds in question or charge your account for the amount (and any interest earned on it) whether or not the return or notice of non-payment is proper or timely. If we receive an affidavit or a declaration under penalty of perjury stating that an endorsement on an item deposited to your account is forged, that the item contains an alteration, or that there has been a breach of warranty in connection with the item, we may charge the item back against your account or place a hold on the funds pending an investigation, without prior notice to you.

Reconstructing Lost, Missing, or Destroyed Deposits
When you deposit a check or other item with us, we act as your agent to collect the item. You assume the risk of loss for deposited items that are lost, missing, or destroyed during the processing and collection of the item(s). We may reverse any credit given and any interest earned or accrued for such a deposited item, and we may recover the amount of any funds disbursed for any such cashed item from any account you maintain with us. You agree to cooperate fully with us to reconstruct such a deposited item by promptly providing us with a copy of the front and back of the deposited item, asking the issuer of the item to place a stop payment on it and to issue a replacement item to you, and reviewing your records and other information to obtain the issuer’s identity and any other information about the deposited item. If you fail to cooperate with us to reconstruct the deposit, we may adjust any credit made to your account for the deposited item.

Our Right to Refuse Deposits

We may, at our discretion, refuse to accept funds for deposit to your account for any reason. We will, to the extent practical, try to facilitate your transaction by the best means available, including sending the item for collection or forwarding the item to the appropriate processing area. Your account will not be credited until collection or processing is completed.

Account Balance & Transaction Information

Please note that while you have the convenience of viewing your account information through various channels such as Online, Mobile, and ATMs, the information provided through these channels may not always be real-time. There could be a delay in reflecting recent transactions, and the balance displayed might include funds that are not yet available for immediate withdrawal.

Cut-off Time for Transactions

For your reference, the cut-off time for the end of the Business Day for transactions listed in the table below is 10:30 PM Eastern Time. This translates to 9:30 PM Central Time and 7:30 PM Pacific Time. This cut-off time is crucial as it determines the actual day on which these transactions will be processed and reflected in your account balance.

Transaction Types and Channels

The following table provides a breakdown of different transaction types, the channels through which they can be performed, and any specific conditions or limitations that may apply:

Footnotes

***ATM fees may apply. Please refer to the applicable Fee Chart for your account for a detailed breakdown of associated fees and charges.

Disclaimer: Please note that the details provided here are subject to modifications.

External Funds Transfers
The following terms apply to any request to transfer funds from your account to an account at another institution. Examples of covered transfers include ACH transfers to-and-from an owned account at other institutions and wire transfers. For more information, please refer to any funds transfer agreements you may receive when initiating a request. For international funds transfers, you will receive federally mandated disclosures when you initiate your request. If there are inconsistencies between this section and the disclosures provided for an international wire transfer, the disclosures will govern. When you request a funds transfer, you authorize us to debit your account for the transfer amount and any applicable service fees in accordance with the fee schedule in effect at the time of your request. For international funds transfer requests, you will receive information regarding the associated fees on the disclosure provided at the time of the transfer request.

Dependability of AAA Banking
AAA Banking will depend on the information you provide to process a funds transfer on your behalf. It is your responsibility to ensure that the information you give to AAA Banking is accurate, including the beneficiary’s account number and, where applicable, any identifier for the beneficiary institution (such as “BIC” or “SORT”). The payment will be processed based on the details you provide. If you supply an incorrect account number or beneficiary institution identifier, you acknowledge that any losses due to the funds being credited to the wrong account will be your responsibility. For international transfers, you may be required to provide AAA Banking with the currency in which the beneficiary account is held when initiating the request. You understand that AAA Banking will use this information to execute your request in line with the terms outlined in the “Currency of Transfer” section below.

Security Procedures
When you initiate a funds transfer order, we will implement a security procedure designed to protect both you and us, ensuring that the transfer is properly authorized. You understand that the security procedure is intended solely to confirm the origin of the funds transfer instruction, not to identify errors in the content of the instruction or prevent duplicate transfers. The procedure will vary depending on how you submit instructions to us. Unless we agree to a different security procedure, you consent to us verifying the authenticity and content of the instructions by contacting any authorized signer on your account. By submitting a transfer order, you agree to our use of the applicable security procedure. You further agree to be bound by any funds transfer request that AAA Banking receives and verifies according to the security procedure described above.

Transfer to a Beneficiary Bank
When you request a funds transfer, you will need to select a financial institution to receive the funds. For transfers within the U.S., the beneficiary bank must be a member of the Federal Reserve System, a correspondent bank of such a member, or a participant in the Clearing House Interbank Payment System (CHIPS). You can request that the funds either be deposited into a specific account at the beneficiary bank or held there for your beneficiary. The beneficiary bank is responsible for notifying the beneficiary when the funds are available. Once the funds are transferred to the beneficiary bank, they become the property of that bank, which is then responsible for locating, identifying, and paying the beneficiary.

If you provide the beneficiary’s name and account number, the beneficiary bank may make the final payment to the person associated with the account number, even if the person’s name differs from the named beneficiary. If the beneficiary cannot be located, the funds may be returned. Except where prohibited by federal law, you are responsible for any losses resulting from an incorrect account number or other misidentification of the beneficiary provided by you, not AAA Banking.

Currency of Transfer
For transfers within the U.S., funds are sent in U.S. dollars only. For international transfers, AAA Banking may ask you to specify the currency in which the beneficiary’s account is held. If you indicate that the account is in U.S. dollars, the transfer will be made in U.S. dollars. If the account is in foreign currency (either the local currency of the country or another foreign currency available through AAA Banking), the transfer will be sent in the specified currency, unless local restrictions in the destination country prevent this. If you are unsure of the currency, you can choose to send the transfer in U.S. dollars or select from the foreign currency options provided by AAA Banking at the time of the transfer request.

You acknowledge that AAA Banking has the right to rely on the currency information you provide and will not be held responsible for errors related to the applicable exchange rate or the amount the beneficiary will receive if your statement is incorrect and a currency conversion occurs. For transfers in foreign currency, AAA Banking will convert your U.S. dollar payment to the specified foreign currency using AAA Banking’s exchange rate at the time of the transfer. The exchange rate will include a commission for the currency conversion. Information about the exchange rate will be provided when you initiate the transfer request.

For transfers into your account in foreign currencies, AAA Banking will convert the funds into U.S. dollars at the current exchange rate, and the conversion will include a commission for the service.

Delays or Non-Execution of Funds Transfers
We will not be held responsible for any delay or failure to process your funds transfer request, or for any delay in making the funds available to the beneficiary, due to circumstances beyond the control of AAA Banking or any intermediary or beneficiary bank involved in the transfer. This includes, but is not limited to, inaccuracies, transmission interruptions, delays in transmission, or failures in the means of transmitting your transfer request, whether caused by strikes, power outages, equipment malfunctions, or delays resulting from fraud screening, anti-money laundering procedures, economic sanctions, or similar regulatory compliance processes.

Additionally, you agree that we may refuse to process or delay processing any request if doing so would violate any guideline, rule, policy, or regulation set by any government authority or funds transfer system.

Incoming Funds Transfers
Notification of your incoming funds transfer will be considered complete when you receive your periodic bank statement or another notice from us reflecting a credit to your account for the received funds. To check whether a funds transfer has been credited to your account, you can contact our Main Customer Service, check your account details on AAA Banking’s online banking platform or mobile app.

Cancellations or Amendments of Funds Transfer Requests

Consumer International Wire Transfers: You have the right to cancel or amend your funds transfer request for a full refund, provided you do so within thirty (30) minutes of authorizing payment for that transfer. If you request a cancellation or amendment after this 30-minute period, the conditions outlined in the section “Applicable to All Other Funds Transfer Requests” will apply.
For Consumer International Wire Transfers, please call our Main Customer Service as referenced in the “How to Contact Us” section of this Agreement. If you initiated the transfer online, you can request a cancellation through AAA Online Banking by sending a secure message. Please note that you cannot directly cancel the transfer online.
When canceling by phone or through a secure message, provide the necessary transfer details, including the amount and destination. Refunds will be processed within three business days of your cancellation request.

Applicable to All Other Funds Transfer Requests
You may cancel or amend a funds transfer request (including a consumer international transfer not canceled or amended in accordance with the specific rules above) only if we receive the request before the transfer is executed, and within a reasonable time for us to act upon it. If the transfer has already been processed by AAA Banking, any cancellation or amendment will require the voluntary consent of both AAA Banking and the beneficiary bank.

AAA Banking will first check with the beneficiary bank to see if they will return the funds. If the beneficiary bank agrees and the funds are returned to us, we will return them to you. The amount returned may be less than the original transfer due to service fees charged by the beneficiary bank and/or AAA Banking. Returned funds will be credited in U.S. dollars. If the original transfer was in foreign currency, the returned amount will be converted to U.S. dollars at the exchange rate determined by AAA Banking on the date of return.

AAA Banking is not liable for any loss if the beneficiary bank does not agree to accept the cancellation or amendment of your funds transfer request.

Please Note: If the beneficiary bank returns your transfer to us, amendment requests cannot be accepted. The funds will automatically be credited back to your account, minus any applicable service fees. If the transfer was in foreign currency, the returned funds will be in U.S. dollars based on the exchange rate AAA Banking uses on the return date.

Rejection of Funds Transfer Requests
We reserve the right to reject your funds transfer request at any time, without prior notice or cause. We may reject your request if the transfer amount exceeds your daily limit, if you have insufficient available funds to cover the transfer and related fees, if the information provided is incomplete or unclear, if we cannot verify the identity or authority of the person submitting the request, or for any other reason. For international transfers, we are required by U.S. regulations to provide certain information about your transfer. If we are unable to provide this information at the time of the request, we will need to reject your transfer request. If your transfer request is rejected, you will be notified immediately or as soon as possible after the decision is made.

Claims

Domestic Wire Transfers
You are responsible for notifying us of any errors, delays, or issues with your funds transfer within thirty (30) days from the date you receive notice that the transfer has been completed. If the transfer was delayed or executed incorrectly due to inaccurate information you provided, you acknowledge that you may be held responsible for the transfer amount and any associated fees.

If the delay or error was caused by a mistake on the Bank’s part, our sole obligation will be to pay or refund amounts as required under the Uniform Commercial Code Article 4A or other applicable laws. Any claim for interest payable by us will be at the published savings account rate in effect at the time, in the state where the home financial center of the account is located.

Limitation of Liability
AAA Banking will not be responsible for any incidental or consequential damages or expenses arising in connection with your funds transfer.

Account Transactions & Withdrawals

Where to Make a Withdrawal

ATM Network Machine
You can use your AAA Banking Card to withdraw cash from any eligible linked account at ATMs. Depending on your account terms, there may be a transaction fee for cash withdrawals at ATMs, unless the ATM is one you can use without incurring a surcharge, as outlined in the following paragraph. Additionally, the company that owns or operates the ATM may impose a fee for the withdrawal.

Depending on your account terms, you can withdraw cash, access account information, and make transfers between your eligible linked AAA Banking accounts without a surcharge fee when using your AAA Banking Card at ATMs that participate in MoneyPass®, SUM, or AllPoint networks. For a complete list of surcharge-free ATMs available to your account, please refer to the Fee Schedule that applies to your account, provided with this Agreement.

For more details on ATM withdrawals, please refer to the “Electronic Banking” section of this agreement.

Issuing a Check
You can write a check for any amount up to the Available balance in your checking account or money market account, provided your account offers a check-writing feature, by using one of the personalized checks you receive from us or one of the compliant checks that you have ordered elsewhere. Checks must be written in U.S. dollars.

Processing and Paying Checks

Electronic Check Processing
We may charge your account on the day that a check or other transaction is presented (or returned) to us directly or electronically for payment. We may charge your account or place a hold on funds at an earlier time if we receive notice that a check or other item deposited to your account is being returned, or if we receive notice that your check or electronic payment (e.g., at a point-of-sale) is being processed for collection. Please note: Some merchants may obtain authorizations in advance for point-of-sale transactions in an amount greater than the final transaction amount. You agree that we may place a hold on sufficient funds to cover the amount of the authorized transaction, pending its final settlement through the system even if that amount exceeds the actual amount of the transaction. This could affect the balance available to cover other transactions.

Check Processing Cut-off Hours
In order to handle the large volume of checks processed each day, we may treat any check you have written that is presented for payment after 2:00 PM on a Business Day as if it were received on the next Business Day. Our cut-off hour with respect to any notice, knowledge, stop payment or post-dated check order, or legal process received by us involving a check we have received for payment is one hour after the opening of the Business Day following the Business Day on which we received the check. Our cut-off hour for check processing purposes with respect to our right of setoff is midnight of the Business Day following the Business Day on which we received the check, or such later time by which we must return the check.

Check Notations and Payment Decisions
We may ignore any legal copy appearing on your checks (such as “Void after 60 days”). Our decision to pay or not to pay a check is based on funds available in your account and other factors. It may not be affected by any subsequent deposits to your account.

Note: As checks you have written are presented to us for payment during the course of a Business Day, we may place a hold on available funds in your account for the amount of those checks, resulting in a reduction in your available account balance throughout that day. The held funds may be applied against the processing of those checks or other transactions later that day. We process most checks by automated means based on information encoded on the checks. As such, we may not physically examine all checks to determine if they are properly signed or completed. You agree that we may rely on such a process and that it will be deemed an acceptable standard of care on our part.

Post-Dated Checks
You agree not to write post-dated checks. If you do, we may or may not pay the check on the day it is presented. The following applies to you if the governing state law of your account is in a state other than New York: If you write a post-dated check on your account and intend that the check will not be paid by us until the date written on the check, you must notify us to register it at the time you write the check. In order for your registration notice to be effective, you must call our Main Customer Service and provide the number, payee, amount, and date of the check. You may also send a written notice of your post-dated check request to us at the address printed on your periodic statement. An oral or written request to register a post-dated check is good for six (6) months and may be renewed for additional six (6) month periods by giving written notice to us within the period during which the original notice is in effect. A post-dated check will be registered only if the notice is received at such a time and in such a manner as to afford us a reasonable opportunity to act on it before we take action with respect to the check. We may pay any post-dated check that has not been properly registered with us or not registered in a timely manner. If we re-credit your account after paying a post-dated check over a valid and timely post-dated check notice, you agree to transfer to us all of your related rights against the payee or other holder of the check, and to assist us in legal action taken against that person.

Stale-Dated Checks
You agree that we may pay or reject a check which is presented to us for payment more than six months after its date (a “stale-dated” check), even if the presentment occurs after the expiration of a stop payment order. We normally do not examine the date on checks presented for payment. You agree that we are not required to identify stale-dated checks or to seek your permission to pay them. To make sure that a check will not be paid, you should place a stop payment order on the check.

Placing Stop Payment Orders on Checks

General
Any signer on the account can instruct us to stop payment on a check that has not been paid by issuing a stop payment order at an AAA Banking branch, through Online, or by calling our Main Customer Service. For information about stopping payment on an automatic withdrawal or payment from your account (ACH), please refer to “Stop Payment Orders (Automatic Transfers)” in the “Electronic Banking” section of this agreement. A stop payment order must be received in a time and manner that gives us a reasonable opportunity to act on it before paying, accepting, certifying, cashing, or otherwise becoming obligated to pay the item. Payment cannot be stopped on a check that has already been paid or is in the process of being paid. At the time that you place a stop payment order, we may not be able to tell you whether the check has been paid or is in the process of being paid. Under certain circumstances, the law may allow the party in possession of the check to enforce payment, despite the stop payment order. You agree to indemnify us against any claim or loss resulting from honoring your stop payment request. When you place a stop payment on a check, a stop payment fee may apply. Please refer to the “Fee Schedule” of this Agreement for a schedule of applicable fees. When you place a stop payment order on a check and believe that the check may be converted to an electronic transaction (ACH), you should also place a second stop payment as an ACH. There is no fee for the second stop payment.

Required Information for Stop Payment Orders

You will need to accurately provide:

• Your account number;
• The date of the check;
• The check number;
• The exact amount (dollars and cents) of the check;
• The payee’s name.
• We may use some or all of the information, at our sole discretion, to identify a check. If the information is not exactly correct, the stop payment may not be effective.
• We may use some or all of the information, in our sole discretion, to identify a check. If the information is not exactly correct, the stop payment may not be effective.

Effective Period of Stop Payment Order: Renewal
A written stop payment order on a check will remain in effect for six (6) months from the date we accept the stop payment order, unless you instruct us to cancel it or renew it, provided that we have not already returned the check. The order may be renewed for additional six (6) month periods. Your instructions to remove or renew a stop payment order must be received in a time and manner that gives us a reasonable opportunity to act upon it.

Payment over Valid Stop Payment Order
If you believe that we have paid a check over a valid stop payment order, we may require you to provide us with evidence of our acceptance of a valid stop payment order and an affidavit describing in detail your loss resulting from the payment of the check; and, if applicable, further describing in detail your dispute with the payee. If we subsequently determine that you were indebted to the payee for the exact amount of the check or less, you agree that we will have the right to debit your account for the amount of the indebtedness. If your account has insufficient funds to cover the indebtedness, we may also exercise our right of setoff.

Replacement Check
If you write a new check to replace one on which you have placed a stop payment order, be sure it has a different check number and date. It is also helpful if you write the word “replacement” on it so it is not mistaken for the original check.

Official and Bank Checks
You may not, as a matter of right, place a stop payment on an official check or bank check. If such an instrument has been lost, stolen, or destroyed, you and/or the payee may, under certain circumstances, be allowed to place a stop payment by completing a “Stop Payment Request and Indemnity Agreement” form. We may require that you wait ninety (90) days before reissuing the check or reimbursing you. You may also be required to purchase a surety bond for twice the amount of the instrument.

Posting Order
We may accept, pay, certify, or charge to the appropriate account, Transaction Items in the order we choose. Even if we provisionally post Transaction Items to your account during the day, we may treat them as if we received all of them at the end of the day.

Account Transactions
Generally, your deposits and withdrawals are processed as follows:

• First: Deposits made before the cut-off time are added to your account balance.
• Second: Fees for services we provide.
• Third: Transactions received in real-time during the day are deducted as they occur if there is a sufficient available balance in the account to pay for the transaction and any associated fee. Example: ATM, debit PIN or cashed checks; transfers or AAA Banking online or mobile banking bill pay initiated by you, debit card purchases at a merchant, and most ACH debits that we receive throughout the day.
• Fourth: Checks presented for payment and any ACH debit not deducted during the day are deducted from your remaining available balance in the order of the lowest to highest dollar amount.

Overdrawing Your Account
AAA Banking advises customers to carefully consider the consequences of overdrawing an account. Your account is considered overdrawn if your Available Now balance falls below $0 (a negative balance). To prevent overdrawing, we recommend maintaining an Available Now balance sufficient to cover your Transaction Items. An account may become overdrawn for various reasons, such as performing a transaction that reduces your Available Now balance below $0. If there are insufficient funds to cover one or more Transaction Items, we may, at our discretion, return (“Returned Items”) or pay (“Overdraft”) the items. In certain cases, we will not permit you to overdraw your account, such as with branch withdrawals, ATM transactions, or transactions made with your AAA Banking Debit Card.

Insufficient Funds to Pay a Transaction Item
Our decision to pay a Transaction Item that causes an Overdraft does not obligate us to continue paying Overdrafts in the future. We may stop paying Overdrafts without prior notice. AAA Banking may charge fees for Returned Items or Overdrafts. In addition, you may incur additional fees from the merchant or payee. A Return Deposit Item can occur whether or not your account is overdrawn, and it is not considered an overdraft fee or Returned Item fee. You may be charged if a check you deposited is returned by the paying bank due to insufficient or uncollected funds. Please note that entities presenting a Transaction Item for payment may resubmit it for payment multiple times, even if it has been previously returned for insufficient funds, which can further reduce your Available Now balance. If your account has insufficient funds and we cover an Overdraft, you and all account owners remain liable for the unpaid amount and any accrued interest until fully paid. Accounts with a zero or negative balance may be closed. Your obligations for any Transaction Items will continue even if the account is closed or the Agreement is terminated.

Refusal of Withdrawals
In certain cases, we may decline a request to withdraw or transfer funds from your account. Below are some common reasons why we might refuse such requests:

• If the funds you wish to withdraw are not yet available, please refer to the “Funds Availability” section
• If we require seven (7) days’ advance written notice and we have not received it.
• If there are not enough funds in your account.
• If you attempt to use an unacceptable type of check.
• If the funds you wish to withdraw are being held under our Safety Check service to cover a checking account withdrawal.
• If the funds are being held due to a third-party check being cashed against the account, or for any other reason.
• If the withdrawal would involve money owed to us.
• If the type of withdrawal you request is restricted by federal regulations and you have already reached the applicable limit.
• If, for joint accounts, one account signer provides written instructions not to allow a withdrawal.
• If the account is used as collateral for a loan.
• If an account owner has passed away, and we have not received all required documents to release funds.
• If required documents or identification are missing for account access, such as in the case of a new account.
• If we have been instructed by a court or legal process not to permit the withdrawal.
• If you do not provide the proper identification or any other required information.
• If we are aware of any disputes related to the account or its funds.
• If we suspect fraud, irregularities, or illegal activity.
• If we believe the signature on a check or other item presented for payment does not match our records.

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Account Statements & Notices, Periodic Statements

The bank will provide you with a periodic account statement that includes all activity and transactions for the statement period. This includes transactions made with your AAA Banking Card, authorized transfers, and other account information. The statement will also summarize your linked account balances and itemize transactions by date, with information about checks and other notices.

Consent to Receive Electronic Statements

By opening an account with AAA Banking by Grasshopper Bank, you agree to receive all required notices, disclosures, statements, and agreements electronically (“Electronic Statements”), instead of through the mail. These electronic communications include, but are not limited to:

• Legal and regulatory disclosures, agreements, and communications related to your deposit account(s) and services;
• Tax information for Forms 1099 and 5498;
• Privacy policies and notices.

Your consent also authorizes the use of electronic records and signatures in our relationship and transactions with you.

Hardware and Software Requirements

To receive and retain Electronic Statements, you must have:

• A computer, smartphone, or tablet with internet access;
• A web browser that supports secure encryption;
• Software capable of opening and viewing PDF files (e.g., Adobe Reader);
• A valid email address on file with the bank.

By agreeing to these terms, you confirm that you have the necessary hardware and software to access, view, and retain Electronic Statements.

Opting for Paper Statements
Electronic Statements are provided at no cost. However, if you prefer to receive paper copies of your statements, you may request them for a fee. This fee is outlined in the Fee Schedule that applies to your account, provided with this Agreement. You can opt out of Electronic Statements at any time via online banking or by calling Customer Service, and paper statements will be mailed to the postal address on file. Please note, paper statements are subject to a Paper Statement Processing Fee.

Notifications
Your Electronic Statements will appear in online and mobile banking in the “Documents” tab as soon as they are generated and become available.

Notification of Changes
In the event that there are any changes to our electronic delivery methods or fees associated with paper statements, you will be notified through your Electronic Statement.

Right to Withdraw Consent
You have the right to withdraw your consent to receive Electronic Statements at any time, without penalty. To withdraw consent, you must update your preferences through online banking. Upon withdrawal, you will be switched to paper statements, and any applicable fees will be charged according to the Fee Schedule that applies to your account, provided with this Agreement. Please note that it may take up to one billing cycle for paper statements to take effect.

Privacy and Security
We are committed to protecting your privacy and security. Your Electronic Statements will be delivered securely and stored in compliance with applicable laws and regulations. We recommend using secure devices and networks when accessing your Electronic Statements.

Address and Contact Information
It is important to keep your contact information updated with the bank to ensure successful delivery of notifications and Electronic Statements. If your electronic communications are undeliverable (e.g., due to an incorrect email address), we may hold future mail until updated information is provided.

Acknowledgment
By agreeing to these terms, you acknowledge that you have the necessary hardware and software to access, read, and retain Electronic Statements. If you no longer have the capability to access Electronic Statements, you may opt for paper copies, subject to applicable fees. You also agree that your electronic consent or use of Electronic Statements has the same legal effect as a physical signature.

Substitute Checks & Your Rights

What is a Substitute Check?
A substitute check is a paper copy of your original check, created from a digital image of the front and back. It has the same legal standing as the original check and can be used in the same way. Federal law allows banks to replace original checks with these “substitute checks,” which are considered the “legal equivalent” of the original.

Your Rights
If you receive a substitute check from us instead of the original, you have certain rights. These rights do not apply to original checks or electronic debits, which are covered in other sections of this Agreement. They also don’t apply to images of checks viewed online.

Refunds for Losses
Federal law provides a special procedure to request a refund if you believe a substitute check was incorrectly posted to your account (e.g., for the wrong amount) and the original check is needed to determine the error. You can potentially recover the amount withdrawn from your account, fees charged due to the withdrawal (like overdraft fees), and interest if your account earns interest.

The refund amount is limited to the lesser of your loss or the substitute check amount. If your loss is greater, you might recover additional amounts under other laws.

Refund Timeline
Under federal law, you may receive up to $2,500 of your refund (plus interest if applicable) within 10 business days of submitting a complete claim. The remainder of your refund will be provided within 45 calendar days.

No Refund if Correctly Posted
If the substitute check was correctly posted, you won’t receive a refund. We may also reverse a refund (and any interest) if we later determine the check was posted correctly.

Filing a Claim
If you believe a substitute check was incorrectly debited, call us at the number in the “Contact Us” section. You must contact us within 40 calendar days of receiving the substitute check. We may extend this deadline for extenuating circumstances. For certain claims (like forgery), we may require a written claim within 10 business days of your initial notification. If you can’t call, write to us at the address in the “Contact Us” section.

In investigating your claim, we may request the following information to investigate your claim:

• Description of your loss
• Amount of your loss
• Explanation of why the original check is needed to determine the charge’s validity
• Copy of the substitute check and/or information to identify it (check number, amount, etc.)

Special Circumstances

Seized Accounts
If your account is seized or forfeited to any governmental entity, you lose ownership of the account and the funds within it. During the period of seizure or forfeiture, the funds in the account will not accrue any interest, even if the funds are eventually returned to you.

Death or Legal Incapacitation
You are required to notify us immediately if any owner or authorized signer on your account dies or is declared legally incompetent by a court. Any notice of incompetence will be disregarded unless it is issued by a court of appropriate jurisdiction and we receive written instructions from the court or a court-appointed fiduciary regarding the account. If an account owner dies or is legally determined to be incompetent, we may freeze, offset, refuse, and/or reverse deposits and transactions, including governmental or retirement benefits payments payable to the deceased. In the event of an account owner’s death, we will continue to honor checks written on the account and other withdrawal instructions until we are notified of the death. We may continue to honor checks for up to ten days following the death of the account owner, unless a validly appointed representative of the decedent or another account owner instructs us to stop payment. Upon notification of death or legal determination of incompetence, we will block individual accounts, while joint accounts may remain unblocked for up to thirty days after notification. Certain documents must be presented to us before funds in the account can be paid out and the account closed.

Legal Process
Regardless of how or where legal documents are served, we will comply with any valid state or federal legal process. This includes, but is not limited to, writs of attachment, adverse claims, execution orders, garnishments, tax levies, restraining orders, subpoenas, or warrants that relate to you or your account.

You agree that we may honor legal processes served in person, by email or mail at any of our offices. This applies even if the legal process is served at a location other than where the funds, records, or property sought is held, and even if the law requires personal delivery at the office where your account or records are maintained. You agree that we will not be liable to you for honoring any valid legal process. You also agree that we are not obligated to assert on your behalf any applicable exemptions to execution or attachment under any state or federal law.

We have the right to setoff and a security interest against any of your accounts to reimburse us for our fees and expenses incurred in complying with legal process. This includes attorneys’ fees, court costs, and other expenses.
Special Circumstances:

• Joint Accounts: We may comply with legal process that appears to affect the interest of only one owner of a joint account.
• Withdrawal Restrictions: We may refuse to permit withdrawals or transfers from your account until the legal process is satisfied or dismissed. This may result in insufficient funds to pay a check you have written or otherwise satisfy an obligation you may have incurred.
• Trust or Fiduciary Accounts: Accounts opened with trust or fiduciary designations may be subject to legal process unless our records contain an express written trust or court order that provides otherwise.

Upon receipt of any legal process, you will be liable to us for our processing fee, and reimbursement for our record research, reproduction, and handling costs. We may deduct these fees and expenses, including attorneys’ fees, from your account or any other account you may have with us without prior notice, or we may bill you directly. You agree to release, indemnify, defend, and hold us harmless from all actions, claims, liabilities, losses, costs, and damages, including attorneys’ fees, associated with our compliance with any legal process we believe to be valid.

When we receive an order instructing us to restrict access to funds in an account, we may remove the funds from the account and maintain them separately. These funds will not earn interest and will not be considered as part of your combined balances when we determine account fees and rates.

Right of Setoff
Subject to applicable law, we reserve the right to set off funds from any of your accounts—except IRA, Keogh plans, and certain trust accounts—without prior notice. This right applies to any debt or liability you owe, whether as an individual or jointly with others, whether direct or contingent, and whether current or future. Such liabilities may arise from fees, overdrafts, endorsements, guarantees, loans, legal claims (including attachments, garnishments, and levies), attorneys’ fees, or other obligations. If you have a joint or multiple-party account, each account owner authorizes us to exercise this right of setoff against any account owned individually by any joint account holder.

Additionally, you agree that any deposits made to your account after an outstanding overdraft, fee, or other obligation may be applied toward those amounts in an order we determine. If you receive electronic benefit payments and do not want them used in this manner, you may change your direct deposit instructions by notifying the benefits payor at any time.

Restricted Access
We may, at times, limit access to your deposits. This may happen while your account application is being processed, when funds are pledged as collateral, or when legal requirements mandate restrictions. If collateralized funds are held in an interest-bearing account, they will continue to accrue interest as usual.

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Electronic Banking

The following terms apply to a) Electronic Fund Transfers (EFT) (e.g., consumer ATM transactions, point-of-sale (POS) transactions and ACH transfers) and b) where indicated, consumer international wire transfers designated as remittance transfers under federal law. Any authorized signer on an account may apply for these services on behalf of all authorized signers. Some EFT services are subject to separate terms and conditions, which are provided to you when enrolling in a specific service, if available.

We will comply with the requirements of the federal Electronic Fund Transfer Act (15 USC 1693), and you will be entitled to error resolution remedies for EFTs as specified in the Act, or alternatively, the error resolution remedies for remittance transfers under the Dodd-Frank Wall Street Reform and Consumer Protection Act (15 USC 1693o-1) and the regulations thereunder. You may also have additional rights and remedies — including different limitations of liability for unauthorized transactions — depending on the governing state law of your account.

General

Please note that each withdrawal, transfer, purchase, and cash advance is limited by the amount available in your account. Some Network ATM operators may impose lower limits on cash withdrawals.

Limitations on Transfers and Withdrawals and Right to Suspend or Discontinue Services

At any time, we may change the transfer and withdrawal limits that apply when you use an Access Device, and we may suspend or discontinue certain electronic banking services based on security concerns or other factors.

ATM Terminal Transactions
You can access a record of the transactions made at Network ATMs. Please note that each withdrawal, transfer, and cash advance is subject to the available balance in your account. Additionally, some Network ATM operators may impose lower cash withdrawal limits.

Access Devices
Depending on your account type, your AAA Banking Card will be mailed to you upon account opening, along with your PIN. Your PIN can be activated by calling the number provided on the mailer/card for card activation. For replacement cards due to expiration, you can activate your PIN at an ATM. However, a PIN cannot be activated via online banking or ATM for a new card — it must be activated by phone.

The PIN is required for all AAA Banking Card transactions at Network ATMs or for PIN-based POS purchase transactions. You agree to keep your PIN confidential, as no bank employee knows your PIN or will ever ask for it. For your protection, we recommend periodically changing your PIN.

The PIN you select must consist of four numbers. Many international ATMs do not have keys with both letters and numbers. If your PIN contains letters, please learn their corresponding numbers, as letters may not always be noted on the keys. You should also be aware that ATMs and international ATMs may limit access to a primary checking account.

Customers can enroll in online banking by visiting the Enroll in Digital Banking section. During enrollment, they will need to provide their Tax ID (SSN or TIN), first and last name, account type, account number, and date of birth. After successful validation and verification, customers will create a username and password. To access the mobile app, customers must download the BankonACT app and log in using their new credentials.

To use the AAA Banking online or mobile banking, in addition to your AAA Banking Card, you will need a User ID and Password. If an unauthorized person has obtained access to your AAA Banking Card, your PIN or your AAA Online User ID and Password, notify AAA Banking immediately. Your rights and obligations in the case of unauthorized use of any of your Access Devices are the same as for lost or stolen AAA Banking Cards.

We will automatically send you a new AAA Banking Card before your current card expires. When you receive your new card, you will need to activate the card by following the instructions enclosed with the card. You will need to sign your new card and destroy your old card. Please note that the AAA Banking Card we issue you is and remains the property of AAA Banking. We have the right to take possession of it, demand its return, and cancel it at any time. You may also cancel your AAA Banking Card at any time and for any reason. To do so, cut your card in half and notify us using the information provided in the “Contact Us” section of this Agreement. You agree to return the AAA Banking Card to us upon request.

Types of Transactions & Limitations

Cash Withdrawals

The cash withdrawal limits outlined in the chart may apply on a per account per Business Day basis or on a per AAA Banking Card, per Business Day basis. The stated limits apply regardless of the number of signers on an account or AAA Banking Card.

Cash Withdrawal Limits

There is no limit to the number of withdrawals you can make.

Fees for Cash Withdrawals
Fees for cash withdrawals at ATM locations will vary based on the account type you selected. When you use an ATM outside our surcharge-free network, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a transaction. More information on the surcharge-free ATM can be found on the product Fee Schedules.

Electronic Fund Transfers Initiated by Third Parties
You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third-party transfers will require you to provide the third party with your account number and financial institution information. This information can be found in your Online Banking account as well as on your check. Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these include, but are not limited to:

• Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
• Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic fund transfer to collect a charge in the event a check is returned for insufficient funds.

Bill Payments
If we are making a pre-authorized payment to a person or company for you and the amount of that payment varies from the previous amount, it is the responsibility of that person or company to notify you of the change. Please contact the payee and/or service provider directly — not AAA Banking — regarding any varying payments. You can pay third parties using online or mobile banking, or by contacting our Main Customer Service. Payments are sent either electronically or by check and can include your account or invoice number. Schedule bill payments up to a year in advance and set up recurring payments.

Cancel scheduled bill payments by 11:59 PM Eastern Time the day before the scheduled payment date using AAA or mobile banking, or by contacting our Main Customer Service. A Client Services representative can assist you with cancellations, regardless of how the payment was scheduled. Canceling one payment in a recurring series cancels all future payments. Stop payment orders may be accepted under certain circumstances for check payments, but not for electronic payments.

All bill payment transactions will be on your AAA Banking account statement. Contact us with any questions or errors.

Review pre-authorized bill payments online. Report unauthorized payments immediately by calling us directly.

There is no charge to pay bills using AAA Banking online or mobile banking.

If we process pre-authorized payments on your behalf and the amount varies, the payee is responsible for notifying you. For any questions regarding varying payment amounts, please contact the payee directly. Bill Pay is subject to a separate agreement. Please refer to the agreement for additional details, including any applicable fees or restrictions.

Internal Transfers Between Linked Accounts

• Transfer funds using AAA Banking online or mobile banking between your linked checking, savings, money market, and any linked credit card accounts. You can also transfer funds between your checking, savings, and money market accounts in online or mobile banking
• Transfer funds between checking and savings accounts, make payments from checking or savings to loan accounts with us.

Stopping Automatic Withdrawals or Payments
You may stop an automatic withdrawal or payment, or recurring withdrawals or payments from your account, by visiting an AAA branch, through AAA Online Banking, or by calling our Main Customer Service (see the “Contact Us” section of this Agreement and your periodic statement for telephone numbers and address). If you request a stop payment by phone, we may ask you to confirm your instructions in writing within two (2) weeks. In order to place a stop payment on an automatic transaction, we must receive your instruction at least three (3) Business Days before the transaction is scheduled to be made. Payment cannot be stopped on an ACH transaction that has already been paid or that is in the process of being paid. If you order us to stop payment on a scheduled transaction in a timely manner and we do not do so, we may be liable for your losses or damages.

You may not be able to stop payment of a check that is converted to an electronic transaction (ACH). If you believe your check has been converted to an electronic transaction, you should also place a second stop payment on that electronic transaction. Please contact the number provided in the “Contact Us” section of this Agreement. If you wish to stop such a payment.

If you request a stop payment on all recurring transactions from the same originator (payee), we may require that you confirm, in writing or orally, that you have previously revoked your authorization with the originator (payee). If you fail to provide us with such confirmation, the bank is not obligated to honor your request and may debit your account for subsequent transactions initiated by that originator (payee). Please remember that in order to revoke your authority with that originator (payee) you must notify them at least thirty (30) days prior to the next scheduled transaction.

Information Required for Stop Payment Request
You will need to accurately provide:

• Your account number;
• The date of the scheduled deduction or, for recurring transactions, the next scheduled deduction date;
• The exact amount (dollars and cents); and
• The payee’s name.

We may use some or all of the information, in our sole discretion, to identify a transaction. If the information is not exactly correct, a stop payment may not be effective.

Duration of Stop Payment Order
A stop payment order on an ACH transaction is permanent. For recurring transactions, this means that your stop payment order will stop all subsequent withdrawals/payments initiated by that originator (payee) unless you contact the bank and request that the stop payment order be removed.

Payments Made Despite Valid Stop Payment Order
If you believe that we have debited a transaction from your account over a valid stop payment order, we may require you to provide us with evidence of our acceptance of a valid stop payment order and an affidavit describing in detail your loss resulting from the payment of the transaction and, if applicable, further describing in detail your dispute with the payee. If we subsequently determine that you were indebted to the payee for the exact amount of the transaction or less, you agree that we will have the right to debit your account for the amount of the indebtedness. If your account has sufficient funds to cover the indebtedness, we may also exercise our right of setoff.

Point-of-Sale (POS) Transactions “PIN Based” Transactions
AAA Banking ATM and Debit cards are issued with either MasterCard or Visa, depending on your account type. Your card can be used to purchase goods and services from merchants in the United States wherever MasterCard or Visa is accepted, by authorizing transactions using your PIN. When making purchases, select “debit” to ensure the transactions are processed as PIN-based purchases.

Please Note: Direct Bill Payment transactions set up with merchants may be processed as PIN-Based transactions, even if they do not require a PIN.

Point-of-Sale (POS) Transactions “Signature Based” Transactions
AAA Banking Debit Cards and ATM Cards may be issued as either MasterCard or Visa, depending on the product. If you have an AAA Debit Card, you can use it to perform electronic funds transfers (EFTs) for purchasing goods or services and/or withdrawing cash at locations that accept MasterCard® or Visa, based on your account type. These transactions are those in which you do not use your PIN and are designated as “credit” transactions, including purchases where you sign, small dollar purchases that do not require a signature, as well as internet, phone, and mail-order transactions.

All point-of-sale (POS) transactions made with your AAA Banking Card are deducted from your linked AAA primary checking account. You agree to use your AAA Banking Card only for lawful transactions. We reserve the right to block or deny purchases from certain merchants, including but not limited to internet gambling sites.

When you use your AAA Banking Card for a POS transaction, certain merchants may ask us to authorize the transaction in advance and may estimate its final value. When we authorize the transaction, we commit to make the requested funds available when the transaction finally settles and may place a temporary hold on your account for the amount indicated by the merchant. Until the transaction finally settles or we determine that it is unlikely to be processed, the funds subject to the hold will not be available to you for other purposes. We will only charge your account for the correct amount of the final transaction, however, and we will release any excess amount when the transaction finally settles. Your maximum purchase limits on your AAA Banking Card per account, per Business Day, are limited by the amount available in your account, whichever is lower.

Banking Card Maximum Purchase Limits Per Day

International Transactions and Currency Exchange
Depending on the type of account, AAA Banking may impose an international service fee of up to 2% of the transaction amount on any international transaction, including, but not limited to, ATM withdrawals outside the United States or online purchases from foreign merchants. This fee applies regardless of whether the transaction is conducted in U.S. Dollars. The applicable fee for Visa branded cards may differ. Visa also determines the foreign exchange rate for each transaction, and AAA Banking has no control over these fees or exchange rates. This fee is specific to certain account types; for detailed information, please refer to the Fee Schedule applicable to your account.

Foreign Currency Conversion
Transactions made in a foreign currency will be converted into U.S. dollars based on the policies of the merchant, payment network, or card association processing the transaction:

• Transactions processed by AAA Banking are converted into U.S. dollars using AAA Banking’s procedures in effect at the time of processing. The conversion rate is typically based on either (1) a wholesale market rate or (2) a government-mandated rate in effect one day prior to processing. This applies to ATM withdrawals made at select Proprietary AAA ATMs outside the United States or Puerto Rico.
• Transactions processed by Visa® use a conversion rate that is either:
  • selected from a range of rates available in the wholesale currency markets on the processing date (which may differ from the rate Visa® receives), or
  • a government-mandated rate. This applies to Signature-based POS transactions and ATM withdrawals, including those at certain Proprietary AAA ATMs.

Please note that PIN-based POS transactions cannot be made at international locations. However, AAA Banking Debit Cards can still be used for Signature-based POS purchases. The exchange rate applied on the processing date may differ from the rate in effect on the transaction or posting date.

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Lost or Stolen Cards & Unauthorized Electronic Transactions

Consumer Liability for Transactions Covered by Regulation E
If any of your Access Devices are lost or stolen, it is your responsibility to notify us immediately. Please contact our Main Customer Service, as listed in the “How to Contact Us” section of this Agreement. Be sure to keep your AAA Banking Card and all of your Access Devices secure to protect your personal and account information. We recommend that you periodically change your PIN for added security.

If you believe any of your Access Devices, including your AAA Banking Card, has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission, contact us immediately. The fastest way to minimize potential losses is by contacting our Main Customer Service, as listed in the “Contact Us” section of this Agreement.

You may lose all the money in your account. Notify us as soon as possible if you learn that your Access Device has been lost or stolen. If you report the loss or theft within two (2) Business Days, your liability will be limited to $50, subject to zero liability protection. If you do not notify us within two (2) Business Days, and we can prove we could have stopped the unauthorized use, your liability may increase up to $500, subject to zero liability protection.

Additionally, if your statement shows unauthorized transactions, including those made by card, code, or other means, you must notify us immediately. If you do not notify us within sixty (60) days after the statement is mailed, you may lose any money not reported within that period, unless we can prove that we could have stopped the unauthorized transaction had you informed us sooner.

State-Specific Terms:

• California: The $500 liability limit described above does not apply.
• New York: Your liability for unauthorized use of your AAA Banking Card will not exceed $50.

AAA Banking Card Zero Liability Protection
If your AAA Banking Card is used in an unauthorized transaction, your liability for the unauthorized use will not exceed:

• $0 if:
  • You promptly report the loss or theft of your card.
  • You exercised reasonable care in safeguarding your card.
  • The account to which transactions made with your card are posted is in good standing.
• The lesser of $50 or the amount of money, property, labor, or services obtained by the unauthorized user if the conditions listed above are not met.

Contact in Event of Unauthorized Transfer

If you believe your Access Device has been lost or stolen, or if you believe a transfer has been made using your check information without your permission, contact our Main Customer Service, as listed in the “Contact Us” section of this Agreement.

Regulatory Authority
If you believe that any provision of the Michigan Electronic Funds Transfer Act has been violated, you should notify: Office of Insurance and Financial Services, Division of Financial Institutions PO Box 30224, Lansing MI 48909.

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Error Resolution & Notice Procedures for Claims

In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared

• Tell us your name and account number (if any).
• Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made if you are a new customer. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Provisional credit for an electronic funds transfer is conditional and will either be made permanent or removed depending on the outcome of our investigation. If we determine you are responsible for part or all of the transfer, you will be obligated to repay that amount.

INSTITUTION
AAA Banking
PO Box 6094
Dearborn MI 48121-9801
1-855-999-2265

Our Responsibility to You
If we do not complete a transfer to or from your account on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer;
• If the transfer would exceed the credit limit on your overdraft line;
• If the automated teller machine (ATM) where you are making the transfer does not have enough cash and you continue to request the transfer despite knowing the ATM does not have sufficient cash;
• If the ATM or point-of-sale (POS) terminal was not working properly and you knew about the breakdown when you started the transfer;
• If circumstances beyond our control (such as fire, flood, or other conditions listed under “Limitation of Liability”) prevent the transfer, despite reasonable precautions that we have taken.

There may be other exceptions stated in our Agreement with you.

Your Responsibilities in Using Funds Transfer Services
These procedures describe your rights and liability for errors involving unauthorized transactions or those in an incorrect amount to or from your account.

• You are responsible for resolving any payment or other disputes with persons to whom you send money or request money from using a funds transfer service.
• You are responsible for keystroke or other errors such as inputting an incorrect account number, mobile phone number, or email address associated with the person you send money to or request money from using a funds transfer service.

Confidentiality at AAA Banking
We will disclose information to third parties about your account or the transfers you make:

• When it is necessary for completing transfers;
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
• In order to comply with government agency or court orders; or
• If you give us your permission.

Because our statements may include information about linked accounts belonging to more than one individual and your accounts with other AAA Banking affiliates, statements released under a subpoena or as otherwise required or permitted by law may contain information regarding those other persons and accounts. For additional information about our privacy practices, see our “Privacy Notice.”

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Liability Disclaimer

Except as otherwise required by law, we are not liable for any claim, cost, loss, or damage caused by an event that is beyond our reasonable control. Specifically, we are not liable to you if circumstances beyond our reasonable control prevent or delay us from fulfilling our obligations, including processing a payment order, crediting a funds transfer to your account, or completing any transaction. Such circumstances may include, but are not limited to, natural disasters like tornadoes, hurricanes, earthquakes, or floods; emergency conditions such as war, terrorist attacks, riots, fires, theft, or labor disputes; legal constraints or actions by government agencies; equipment failure, including loss of power or issues with communication or transmission facilities; interruptions from third-party service providers; violations of government regulations or rules; suspension of payments by another financial institution; or your own actions, omissions, negligence, or fault.

We will never be liable for special, incidental, exemplary, punitive, or consequential losses or damages resulting from the conditions outlined in this “Liability Disclaimer.” Furthermore, in connection with any transaction or service provided under this Agreement, NEITHER YOU NOR AAA BANKING, NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, WILL BE LIABLE TO THE OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, WHETHER ARISING FROM CONTRACT, STATUTE, TORT, OR ANY OTHER LEGAL THEORY, OR WHETHER SUCH DAMAGES WERE FORESEEABLE.

This liability disclaimer does not apply where prohibited by the laws governing your account.

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Funds Availability Policy

Purpose of This Disclosure. The information here describes our policy of holding deposited items in a transaction account before funds are made available to you for withdrawal. This is our Funds Availability Policy. In summary, our policy is to make your funds available on the first Business Day after the day of deposit. Please refer to the section Determining the Availability of Your Deposit for the complete policy. For purposes of this disclosure, the terms “you”/”your” refer to the customer and the terms “our”/”we”/”us” refer to AAA Banking. Generally, transaction accounts are accounts which would permit an unlimited number of payments by check to third persons, and an unlimited number of telephonic and preauthorized transfers to third persons or other accounts you may have with us.

Determining the Availability of Your Deposit. The length of the delay varies depending on the type of deposit and is explained below. When we delay your ability to withdraw funds from a deposit, you may not withdraw the funds in cash, and we will not pay checks you have written on your account by using these funds. Even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. When we delay your ability to withdraw funds, the length of the delay is counted in Business Days from the day of your deposit. The term “Business Day” means any day other than a Saturday, Sunday or federally declared legal holiday on which our banking office is closed, and the term “Banking Day” means that part of any Business Day on which we are open to the public for carrying on substantially all our banking functions. If you make a deposit before the close of business on a Business Day that we are open, we will consider that day to be the day of your deposit.

However, if you make a deposit after the close of business or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.

Availability Schedule. Our policy is to make funds from your cash and check deposits available to you on the first Business Day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash, and we will use them to pay the checks that you have written.

Cash Withdrawal Limitations. We place certain limitations on withdrawals in cash. In general, $225.00 of a deposit of checks is available for withdrawal in cash on the first Business Day after the day of deposit. In addition, a total of up to $450 of other funds becoming available on a given day is available for withdrawal in cash at or after 5:00p.m. Eastern Standard Time (EST) on that day. Any remaining funds will be available for withdrawal in cash on the following Business Day.

Longer Delays May Apply. In some cases, we will not make all the funds that you deposit by check available to you according to the previously stated availability schedule. Depending on the type of check that you deposit, funds may not be available until the second Business Day after the day of your deposit. The first $225.00 of your deposits, however, may be available on the first Business Day after the day of deposit. If we are not going to make all the funds from your deposit available to you according to the previously stated availability schedule, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail or electronically deliver you the notice by the day after we receive your deposit. If you need the funds from a deposit right away, you should ask us when the funds will be available. If the total of your check deposits on any one day is greater than $5,525, the amount in excess of $5,525 will generally be available no later than the seventh Business day after the day of deposit.
We may also delay the full amount of your check deposits for a longer period (up to 7 Business Days) under the following circumstances:

• Doubt of collectability — If we have reason to believe the check you have deposited will not be paid; we may delay availability of the funds represented by that check up to 7 Business Days. Should this occur, we will send you a deposit hold notice no later than the next Business Day after we decide to take this action.
• Emergency Situations — If we are unable to conduct business due to an interruption of communications, computer equipment facilities or other emergency conditions beyond our control such as the impact of a natural disaster, we may delay the availability of your deposited check up to seven (7) Business Days.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available.

Special Availability of Certain Deposits

• U.S. Treasury Checks; Federal Reserve Bank Checks; Federal Home Loan Bank Checks; U.S. Postal Money Orders and Cash Deposits. Funds from these deposits are available on the next business day after the business day of deposit.
• Direct Deposits and Wire Transfers. Deposits made electronically, such as directly deposited. Social Security payments and wire transfers are available on the same Business day we receive them.
• State and Local Government Checks; Cashier’s Checks; Certified Checks; Travelers Checks. Funds from these deposits are available on the next Business day after the Business day of Deposit.

Holds on Other Funds for Check Cashing. If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.

Holds on Other Funds in Another Account. If we accept a check for deposit that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.

Exceptions to Standard Funds Availability Policy

Special Rules for New Accounts. You are considered a new client if you have not had a deposit account at AAA Banking for at least 30 days prior to you opening the account. For the first 30 days your new account is open, the following exceptions to AAA Banking’s funds availability policies and schedules apply:

• You will be entitled to all the benefits described in the “Special Availability of Certain Deposits” section of this agreement.
• For check deposits not entitled to special availability your deposit will become available no later than the ninth Business day after the Business day of deposit.

Collection Items. We may require that any check you present for deposit be sent out for collection. That is, your funds will be available after we have received payment from the bank on which the check is drawn. You may be charged a fee for this service. Please refer to the Schedule of Fees for details.

Checks That May Not Be Collectible. Occasionally, a check is given to AAA Banking, which we decide not to accept for deposit or payment because we doubt the collectability of the funds. When this happens, we will return the check to you or, if you request, send the check out for collection. On other occasions, we will learn that a check we have accepted for deposit may not be honored. Should this happen, we may delay the availability of the entire amount of deposit for up to seven (7) days until the check is either paid or returned. In all cases, we will notify you of the action we take.

Foreign Checks. Checks drawn on financial institutions outside of the U.S. (foreign checks) cannot be processed the same as checks drawn on U.S. financial institutions. Foreign checks are exempt from the policies outlined in this disclosure. Generally, the availability of funds from deposits of foreign checks will be delayed for the time it takes us to collect the funds from the financial institutions upon which they are drawn.

Events Beyond Our Control. In the event that we are unable to conduct business due to an interruption of communications or computer or other equipment facilities, suspension of payments by another bank, war, other emergency conditions or other circumstances beyond our control, it may be necessary to increase some or all of the time periods specified in these availability schedules. If this happens, we will try to inform you if possible.

Redeposit of Check(s) Returned Unpaid. We reserve the right to extend the time within which these checks become available.

Overdrafts. We may delay the availability of the deposit if you have overdrawn your account or have had frequent returned deposits

Double-Endorsed Checks. When you deposit a check into your AAA Banking account, we ask you to endorse it with your signature or endorsement stamp. However, we reserve the right to refuse to accept for deposit any check that is not made payable directly to you. A double-endorsed check is one that is made payable to someone else and then endorsed to you by that person. In some cases, we will accept such checks on a “collection basis,” which means that the funds will not be available to you until we have received payment from the bank on which the check is drawn. If you deposit a double-endorsed check by mail or at any of our automated facilities, we may return the check to you.

Substitute Checks.

• What is a Substitute Check? To make check processing faster, federal law permits banks to replace original checks with “substitute checks.” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: “This is a legal copy of your check. You can use it the same way you would use the original check.” You may use a substitute check as proof of payment just like the original check. Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactions.
• What are My Rights Regarding Substitute Checks? In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees). The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check,you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500.00 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) no later than 45 calendar days after we received your claim. We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.
• How Do I Make A Claim for a Refund? If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us immediately.

You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this period if you were not able to make a timely claim because of extraordinary circumstances. Your claim must include:

• A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
• An estimate of the amount of your loss;
• An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and
• A copy of the substitute check and/or the following information to help us identify the substitute check such as the account number, check number, the name of the person or entity to whom you wrote the check, the amount of the check.

An expedited recredit claim must be submitted in writing. When a claim has been submitted orally, we must receive that written claim within 10 Business days of the oral claim.

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Arbitration Provision

PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. THIS SECTION PROVIDES THAT DISPUTES MAY BE RESOLVED BY BINDING ARBITRATION. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, HAVE A JURY TRIAL, OR INITIATE OR PARTICIPATE IN A CLASS ACTION. IN ARBITRATION, DISPUTES ARE RESOLVED BY AN ARBITRATOR, NOT A JUDGE OR JURY. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN IN COURT. THIS ARBITRATION PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT (FAA), AND SHALL BE INTERPRETED IN THE BROADEST WAY THE LAW WILL ALLOW.

Covered Disputes
You or AAA Banking may choose to arbitrate any claims, disputes, or controversies between you and AAA Banking arising from or related to your account(s), any previous related accounts, or your relationship with us (referred to as “Disputes”). If either party elects arbitration, neither you nor AAA Banking will have the right to pursue that Dispute in court or have a jury trial. Except as outlined below, all Disputes are subject to arbitration, regardless of the legal theory or type of relief sought (e.g., damages, injunctive, or declaratory relief), including claims based on contract, tort (including intentional tort), fraud, agency, negligence, statutory or regulatory provisions, or other sources of law.

Disputes include claims brought as counterclaims, cross-claims, third-party claims, interpleaders, or otherwise — including those related to past, present, or future conduct — whether made independently or alongside other claims. This also includes unresolved claims regarding services connected to your accounts, such as wire transfers and AAA Banking Cards.

Disputes may also include claims made by or against anyone connected to AAA Banking or you, or anyone acting through us or you, including joint account owners, beneficiaries, employees, agents, representatives, predecessors, successors, heirs, assigns, trustees in bankruptcy, or affiliated companies. If a party initiates a court proceeding, arbitration can still be elected for any Dispute raised in that proceeding.

Claims made as part of a class action or other representative action are also Disputes. However, it is agreed that such claims must proceed on an individual (non-class, non-representative) basis. The arbitrator does not have authority to arbitrate any class or representative claims. Any award can only be made individually.

Arbitration Limits
Disputes filed in small claims court on an individual basis are not subject to arbitration as long as they remain in small claims court. AAA Banking will not initiate arbitration to collect a debt from you unless you choose arbitration or assert a Dispute against us. If you assert a dispute, AAA Banking may then choose to arbitrate, including for debt collection matters.

Class or representative actions can only be arbitrated on an individual basis. The arbitrator cannot hear claims on a class or representative basis.

How Arbitration Works

Arbitration will be conducted by the American Arbitration Association under this arbitration provision and the applicable Rules in effect at the time the Dispute is filed, except where those rules conflict with this provision. You or AAA Banking may request a hearing, participate by phone or other electronic means, and/or be represented by an attorney. Any in-person hearing will occur in the city of the U.S. District Court closest to your primary address on file with AAA Banking.

Arbitration can be requested anytime, even during an existing lawsuit, unless a trial has begun or final judgment entered. Neither party waives arbitration rights by filing or responding to court pleadings, motions, or discovery. A party may compel arbitration through a motion in court or by submitting the required forms and fees to the American Arbitration Association.

The arbitration will be overseen by a single arbitrator following this provision and American Arbitration Association Rules, which may limit discovery. The arbitrator will not apply federal or state civil procedure rules but will recognize legal privileges and protect account information upon request. The arbitrator must apply relevant substantive law, the Federal Arbitration Act (FAA), and statute of limitations, and may award damages or other relief in line with applicable law.

The arbitrator’s award will determine the rights and obligations of the named parties only — it will not impact any other person or dispute.

Paying for Arbitration Fees
If a Dispute is submitted to arbitration, the arbitration fees will be allocated in accordance with the rules of the American Arbitration Association. The parties will each be responsible for their own attorney’s fees, expert fees, and other costs associated with the arbitration, unless the arbitrator determines otherwise based on applicable law.

In disputes that are unrelated to debt collection, AAA Banking will pay your share of the arbitration fees, as required by the applicable American Arbitration Association Rules. The allocation of arbitration fees may vary based on the nature of the Dispute and the specific AAA Rules in effect at the time of the arbitration.

If the arbitrator determines that a Dispute is frivolous or brought in bad faith, the arbitrator may award the prevailing party its arbitration fees and other costs, including attorney’s fees, in accordance with applicable law.

The Final Award
The arbitrator’s award is final unless a written appeal is filed with the American Arbitration Association within 30 days of notice. An appeal will be decided by a panel of arbitrators, who will reconsider the facts and legal issues based on the evidence from the original arbitration. Decisions are made by majority vote. Arbitration fees for appeals are split based on American Arbitration Association Rules. The final award is subject to judicial review only as allowed by law.

Right to Resort to Provisional Remedies Preserved
Nothing in this provision prevents AAA Banking from using self-help remedies such as setoff, freezing funds, interpleading funds, or following legal processes, or from seeking provisional remedies like injunctions, attachment, or garnishment in court. Either party may elect to arbitrate Disputes related to these remedies.

Survival and Severability of Terms
These arbitration provisions remain in effect even if your account is closed or the relationship ends — including in bankruptcy or if your account is sold. If any part of this arbitration provision is found invalid or unenforceable, the remaining parts will still apply, except for class or representative action waivers.

This arbitration provision may only be changed or waived through this Agreement or a separate written agreement between you and AAA Banking.

How to Reject This Arbitration Provision
You can reject this arbitration provision by sending a written notice to AAA Banking at:

AAA Banking Arbitration Rejection
Attn: Compliance
261 5th Ave
Suite 610
New York, NY 10016

If you reject this provision, all other parts of this Agreement remain in effect. Rejection only applies to this arbitration provision, not the entire Agreement.

How to Contact Us

Updated 04/03/2025